Thank you for shopping with Panchayurveda. We want you to have a satisfying shopping experience, and we understand that sometimes returns or exchanges may be necessary. This Return Policy outlines our guidelines and procedures for returns, exchanges, and refunds. By making a purchase from Panchayurveda, you agree to the terms and conditions of this policy.

1. Panchayurveda carry a 7-day to 30-day return policy depending on the product you received, which means you have 7 to 30 days after receiving your product to request a return (refer product detail page to see the exact return period).

2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Invoice, Inner & Outer Packaging and Batch Number to swasthurjeevan@gmail.com within 24 hours of the order delivery. We would require 48-72 hours to revert.

3. Kindly take a picture of the damaged/tampered side of the product or package.

4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

5. Eligibility:

To be eligible for a return, exchange, or refund, the following conditions must be met:
The product must have been purchased directly from Pancayurveda.
The product must be unused, in its original condition, and in the original packaging.
The product must be returned within 10 days from the date of delivery.

6. Return Process:

To initiate a return, please follow these steps:
Contact our customer support team at swasthurjeevan@gmail.com/9041274026 within 5 days of receiving the product, and provide your order details.
Our customer support team will guide you through the return process, including providing you with a return merchandise authorization (RMA) number if applicable.
Package the product securely in its original packaging, including all accessories and documentation that came with it.
Clearly write the RMA number (if applicable) on the outside of the package.
Ship the package to the address provided by our customer support team. Please note that the return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect product.

7. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packaging for successful pick-up and return.

8. Returns will not be accepted if:

a. The product is damaged.
b. It is with tampered batch number and price
c. It is without its original packaging.


9. Please do not use the item you have raised a complaint about.

10. If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.

11. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, packet and box (if any).

12. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.



REFUND & REPLACEMENT POLICY

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

• Once we receive and inspect the returned product, we will notify you of the status of your refund.
• If the return is approved, a refund will be issued to your original payment method within 10 days.
• Please note that the refund amount may be subject to deductions for any applicable restocking fees or shipping costs, unless the return is due to a defective or incorrect product.
• Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.
• In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not been shipped yet. However, if the order has already been shipped, you will need to initiate a return following our return policy guidelines.